Your team

Roles & Permissions

How a user acts and what they can do on your bot.

This guide is on our list, but it is not written yet. Rather than show you a blank page, here is what we can do right now.

Ask us instead

A person will answer, and your question tells us which guide to write next. You do not need to be signed in.

The short version

Enough to unblock you until the full guide exists:

There are 5 roles: Owner, Admin, Agent, Editor and Viewer.
Your role in a bot can be seen in the badge on the upper right corner of the header.
Owner has full access to all features and functions available to the user's subscription for the chatbot.
Admin has full access to all features and functions available to the user's subscription for the chatbot excluding the ability to delete the chatbot.
Agent has access to the inbox and can send messages.
Editor has access to chatbot data and inbox but cannot send messages.
Viewer has access only to analytics.

Guides that do exist