Privacy Policy

1. Information We Collect

We collect information from two types of users:

1. Account Holders – people who create and manage chatbots
2. End Users – people who interact with chatbots powered by Pinoybot (for example, messaging a Facebook Page connected to our system)

A. Information Collected from Account Holders

a. Account Information

When you register, we may collect:

• Name or display name
• Email address
• Profile details (such as bio, company, or location)
• Login credentials

b. Chatbot Training Data

Pinoybot allows users to upload or input training data that their chatbot will use to generate responses. This may include:

• Documents
• Text content
• FAQs
• Scripts or structured knowledge

This data is stored and processed so your chatbot can respond to messages. You are responsible for ensuring you have the legal right to upload and use any data you provide.

c. Facebook Login & Page Access

If you choose to connect your Facebook account:

• We use the Facebook Login API to authenticate you
• With your permission, we may access basic profile information (such as name and email)

If you connect a Facebook Page, we may receive and process:

• Messages sent to that Page
• Sender display names and public profile information (as provided by Facebook)

This data is used solely to enable chatbot messaging and automation features. We do not control how Facebook processes your data; please refer to Facebook’s Privacy Policy for more information.

B. Information Collected from End Users (People Messaging the Chatbot)

When individuals interact with a chatbot powered by Pinoybot (for example via Facebook Messenger), we may collect:

• Display name or public profile name
• Message content sent to the chatbot
• Timestamps of conversations
• Any information the user voluntarily includes in their messages

This information may be visible to the Pinoybot account holder for customer support, archiving, analytics, and service improvement.

C. Usage & Technical Data

We may automatically collect:

• IP address
• Browser type and device information
• Pages visited and features used
• Log data and timestamps

D. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain login sessions
• Remember user preferences
• Analyze system performance

You can manage cookies in your browser settings.

2. How We Use Information

We use collected data to:

• Provide and operate the chatbot platform
• Train and deliver chatbot responses based on user-provided training data
• Enable Facebook Page messaging integrations
• Store and display conversation history for account holders
• Improve chatbot performance and platform reliability
• Provide customer support
• Detect abuse, fraud, or security issues
• Comply with legal obligations

We do not sell personal information.

3. Chatbot Conversations & Training Data

• Messages sent to chatbots may be stored and made accessible to the account holder who owns that chatbot
• Training data uploaded by users is used to generate automated responses
• We may process conversation data in an aggregated or anonymized form to improve system performance and process services offered by the page.

Pinoybot does not use private conversations for advertising.

4. Facebook Integration

If you connect a Facebook Page:

• Pinoybot may receive messages sent to that Page
• The chatbot may automatically reply on your behalf
• We store and process these messages to provide chatbot functionality

Use of Facebook data is subject to:

• This Privacy Policy
• Facebook’s Platform Terms and Privacy Policy

You can disconnect your Facebook account at any time through your settings.

5. How We Share Information

We may share data with:

a. Service Providers

Such as hosting, infrastructure, analytics, and email services. These providers only process data on our behalf.

b. Legal Compliance

If required by law, legal process, or to protect rights and safety.

We do not sell or rent personal data to third parties.

6. Data Retention

We retain data only as long as necessary to:

• Provide the Service
• Maintain chatbot history and training data
• Meet legal obligations

Account holders may request deletion of their account and associated chatbot data. End users should contact the business or page they interacted with for conversation data concerns.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no online system is 100% secure.

8. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to certain processing

To make a request, contact us using the details below.

9. Children’s Privacy

Pinoybot is not intended for children under 13 (or the minimum legal age in your country). We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 ai@myndconsulting.com