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The short version

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You can find the identity tab in the Bot Settings

Here, you can select which assistant type you want it to be. It affects the tone!

You can also rename the bot here and change its icon. The icon will be reflected in the web chat widget.

Setting your personalized greeting is imperative for a warm welcome. This is what the bot will use as a first response.

In the case that no agent is available, and the chatbot is deactivated, you can set a Standby message. This is what it will respond instead.

Inbox	See how your users interact with your bot.
Train your bot	Train your bot with files
Playground	If you'd made tone changes, maybe you want to take a look at how the bot responds.
Channel	Deploy your chatbot