Inbox

Conversations

How you monitor and interact with the customer.

This guide is on our list, but it is not written yet. Rather than show you a blank page, here is what we can do right now.

Ask us instead

A person will answer, and your question tells us which guide to write next. You do not need to be signed in.

The short version

Enough to unblock you until the full guide exists:

You can find your chatbot conversations by selecting the Inbox tab.
You can choose which type of inbox you want to select: Web or Messenger, or all messages.
You can respond to messages here.
You can create quick messages that can be easily used to respond with a click of the mouse.
Handoffs allow for quick navigation to users or queries that require your direct attention.

Guides that do exist