Analytics
Metrics Glossary
How your bot is doing.
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The short version
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Found in the dashboard sidebar
A great place to monitor the performance of your bot and data.
You can check several cards that show how the bot did over a period of time.
Total conversations stand for the number of conversations in your chatbot.
Error rate stands for a technical error in the chatbot.
Average sentiment stands for how users liked your bot. This is taken from within the conversation.
Messages sent and received stand for the number of messages sent and received by the bot. Total messages sum these 2 up.
Handoff rate shows a percentage of how frequent an agent is requested or needed.
Average Response time reflects on how fast the bot responds.
Activity trend shows user traffic at points in time.
Sentiment analysis shows a more detailed view of how users perceive your bot. This is taken from withing the conversations.
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